Frequently Asked Questions.
We understand that a new model of workforce coordination raises important questions.
Here are some of the most common things providers ask about how Find a Carer works, how it fits within existing structures and how it supports performance and compliance.
What is Find a Carer?
Find a Carer is workforce coordination infrastructure for approved providers.
We bring workforce demand, agencies and subcontractors into one structured framework, helping providers improve visibility, reduce fragmentation and strengthen control.
How is Find a Carer different from an agency?
We are not an agency.
Agencies supply workforce. Find a Carer coordinates how workforce supply is managed.
Instead of working across multiple suppliers in separate processes, providers operate within one structured coordination framework.
Is Find a Carer a marketplace?
No.
We do not operate as an open marketplace connecting individuals directly to workers.
Find a Carer is designed to support provider-led models where governance, accountability and care delivery remain with the approved provider.
Who is Find a Carer designed for?
Find a Carer is built for approved providers operating in regulated care environments, including:
It is particularly suited to organisations managing multiple sites or complex supplier networks.
Does Find a Carer replace existing agencies?
No.
Find a Carer works alongside existing agencies and suppliers.
The difference is that supplier engagement becomes coordinated within one framework rather than managed separately across multiple systems.
Does Find a Carer provide care services?
No.
Find a Carer does not deliver care services.
Providers remain responsible for care delivery, governance and compliance.
How does Find a Carer improve workforce performance?
By creating structure around workforce coordination.
This helps providers:
Can we prioritise our internal workforce?
Yes.
Find a Carer can be configured to prioritise internal casual or permanent workforce before engaging external suppliers.
How does Find a Carer support compliance?
Find a Carer operates within defined regulatory frameworks and maintains systems for:
These systems are designed to support providers in meeting their obligations while maintaining clear accountability.
How are complaints handled?
Complaints can be submitted at any time.
We:
How are incidents managed?
Incidents can be reported at any time.
We:
How does Find a Carer verify providers and workers?
We carry out verification processes that may include:
We also provide transparency around how verification is completed.
Who is responsible for governance and care?
The approved provider.
Find a Carer coordinates workforce supply, but responsibility for care delivery, governance and compliance always remains with the provider.
Will this reduce our reliance on agencies?
Over time, yes.
As coordination improves and internal workforce is prioritised, many providers see a reduction in agency dependency and improved cost control.
Is Find a Carer suitable for multi-site providers?
Yes.
The model is designed to scale across multi-site organisations, providing clearer visibility and coordination across locations.
How do we get started?
You can request a consultation to explore how Find a Carer can be configured for your organisation.
Call 1300 177 877 or get started online.
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